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HRM Store Delivery Terms

At Kokal Brothers LLC, we strive to ensure prompt and reliable delivery for all orders. Please review our delivery terms below.

1. Shipping & Delivery Options

  • We offer standard and expedited shipping options.
  • Available shipping methods and estimated delivery times will be displayed at checkout.
  • Shipping times may vary based on destination and selected shipping method.

2. Processing Time

  • Orders are typically processed within 1-3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on order weight, shipping method, and destination.
  • Free shipping promotions may apply to eligible orders.
  • International orders may be subject to additional customs duties or import taxes.

4. Tracking & Order Status

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order status through the provided tracking link.
  • If you do not receive tracking details, please contact our customer support.

5. Delivery Delays

  • While we strive for timely delivery, unexpected delays may occur due to weather, customs processing, or carrier issues.
  • We are not responsible for delivery delays caused by third-party carriers.

6. Lost or Damaged Shipments

  • If your order is lost in transit, please contact us for assistance.
  • If an item arrives damaged, please report it within 48 hours with photos for resolution.
  • We may offer replacements or refunds based on case evaluation.

7. Incorrect Shipping Address

  • Customers are responsible for providing accurate shipping details.
  • Orders shipped to incorrect addresses provided by customers may not be eligible for refunds or replacements.
  • If you realize an error in your shipping details, contact us immediately.

8. Contact Information For any shipping inquiries, please reach out to us at: Kokal Brothers LLC 7901 4th St N Suite 21335, Saint Petersburg, FL, 33702, USA Phone: +1(321)4979049

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