At Kokal Brothers LLC, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Returns & Exchanges Policy outlines the necessary steps to facilitate a smooth return or exchange process.

Returns

• Customers may return items within 30 days of receiving their order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required for all returns.
• Certain items, such as personalized products, perishable goods, and clearance items, are non-returnable.
• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
• Refunds will be processed within 5-10 business days after the returned item is received and inspected.

Exchanges

• Exchanges are accepted within 30 days of receipt.
• Items must be unused, in original packaging, and in the same condition as received.
• If you wish to exchange an item, please contact our customer service team to arrange the exchange process.
• Customers are responsible for shipping costs related to exchanges unless the exchange is due to an error on our part.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt.
• Provide a description of the issue along with photographic evidence.
• We will arrange for a replacement or issue a full refund based on the situation.

How to Initiate a Return or Exchange

• Contact our customer service team at +1(321)4979049 or email us at [your email here].
• Provide your order number, item details, and reason for the return or exchange.
• We will guide you through the next steps and provide return shipping instructions if applicable.

Kokal Brothers LLC reserves the right to modify this Returns & Exchanges Policy at any time. For any questions or concerns, please contact our support team.